Terms & Conditions

1. Introduction

These terms and conditions govern your use of techno-guide.com and the services provided by Techno-guide, located in South Africa. By accessing our website or using our services, you agree to these terms and conditions.

2. Services

Techno-guide provides the following services at cycling events:

• Mechanical assistance and repairs
• Suspension servicing and tuning
• Physiotherapy and recovery services
• Travel and logistics coordination

3. Booking and Payment

3.1 All services must be booked and paid for through our online platform at techno-guide.com

3.2 Prices are displayed in ZAR and EURO and include applicable taxes

3.3 Payment methods accepted:

• Credit/Debit cards
• PayPal
• Bank transfer

3.4 Your booking is confirmed only after full payment is received

4. Cancellation Policy

4.1 Cancellations made 60+ days before the event: Full refund minus 10% administrative fee

4.2 Cancellations 15-29 days before the event: 50% refund

4.3 Cancellations less than 14 days before the event: No refund

4.4 Force majeure events (natural disasters, political unrest): Full refund or service credit

5. Service Delivery

5.1 Our technicians will be available at designated service points during the event

5.2 Service hours will be communicated prior to the event

5.3 Parts replacement costs are not included in the service fee

5.4 Wait times may vary based on demand

6. Travel Services

6.1 Techno-guide acts as a facilitator for travel arrangements

6.2 All travel bookings are subject to the terms and conditions of the respective service providers

6.3 Travel insurance is strongly recommended and is the client’s responsibility

7. Liability

7.1 Techno-guide provides skilled professionals but cannot guarantee specific outcomes

7.2 We are not liable for:

• Pre-existing equipment conditions
• Damage occurring during normal event participation
• Delays due to force majeure
• Third-party service provider issues

8. Client Responsibilities

8.1 Provide accurate booking information

8.2 Ensure equipment meets basic safety standards

8.3 Arrive at scheduled service times

8.4 Follow technician and therapist instructions

9. Electronic Shifting Battery & Component Disclaimer

Techno-Guide Solutions provides mechanical support services at international cycling events including (but not limited to) the Cape Epic, Swiss Epic, Andorra Epic, 4Islands Epic and Wines2Whales.
Modern electronic shifting systems rely on manufacturer-installed batteries, firmware, wiring, junction units and internal components. While we conduct pre-event inspections and provide on-site support, Techno-Guide Solutions cannot be held liable for:
• Factory defects or latent manufacturing faults
• Firmware failures or electronic malfunctions
• Undisclosed prior damage or wear
• Battery degradation or unexpected battery failure
• Water ingress or environmental damage
• Any issue not reasonably detectable during standard pre-event checks
Electronic component failures are often manufacturer-related and may occur without warning, particularly under race conditions.
Clients are solely responsible for:
• Ensuring batteries are fully charged prior to each stage
• Disclosing any prior issues or repairs
• Ensuring firmware is up to date where required
• Carrying spare batteries and/or charging equipment where applicable
Techno-Guide Solutions accepts no responsibility for race delays, withdrawals, or losses resulting from electronic component or battery failure unless directly caused by proven negligence on our part.

10. Insurance Requirement

Techno-Guide Solutions carries public liability insurance applicable to its mechanical service operations.
However, all clients are required to hold their own comprehensive cycling insurance cover, including but not limited to:
• Bicycle damage (including electronic components)
• Accidental damage
• Theft
• Race withdrawal costs
• Travel disruption
• Personal liability and medical cover
Client insurance must extend beyond and operate independently of any cover held by Techno-Guide Solutions. By engaging our services, clients confirm that they have adequate and valid insurance in place for the duration of the event.

11. Privacy Policy

9.1 Personal information is collected and processed according to South African law

9.2 Payment information is processed through secure, certified payment providers

9.3 Client data is not shared with unauthorized third parties

12. Intellectual Property

All content on techno-guide.com is protected by copyright and owned by Techno-guide

13. Modifications

11.1 These terms may be updated without notice

11.2 Current terms are always available at techno-guide.com/terms

14. Governing Law

These terms are governed by South African law. Any disputes will be resolved in South African courts.

15. Contact Information

Techno-guide

Addres:
57 new eksdale street
de Zoete Inval
Paarl
South Africa
7640

Email: info@techno-guide.com
Phone: +27 72 235 3385