Privacy Policy

1. Introduction

This Privacy Policy explains how Techno-guide collects, uses, and protects your personal information when you use our website techno-guide.com and our services. We value your privacy and are committed to protecting your personal data.

2. Information We Collect

2.1 Information you provide:

Name and contact details
Billing and payment information
Event participation details
Equipment specifications
Medical information (for physiotherapy services)
Travel preferences and requirements

2.2 Information automatically collected:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referring website
Geographic location

3. How We Use Your Information

We use your personal information to:

Process service bookings and payments
Provide mechanical, suspension, and physiotherapy services
Coordinate travel and logistics
Send service confirmations and updates
Deliver newsletters and marketing communications
Improve our website and services
Analyze usage patterns
Comply with legal obligations

4. Communication Channels

4.1 Email Communications

We send service-related emails including:

Booking confirmations
Service reminders
Event information
Technical updates

4.2 WhatsApp

We use WhatsApp for:

Real-time event support
Service coordination
Quick updates and changes
Technical assistance

Our newsletter includes:

Service updates
Event announcements
Technical tips
Special offers

We maintain presence on:

Facebook
Instagram

5. Analytics and Tracking

5.1 Google Analytics

We use Google Analytics to:

Track website traffic
Analyze user behavior
Improve user experience
Optimize content
Measure marketing effectiveness

5.2 Cookies

We use cookies to:

Remember your preferences
Maintain session information
Analyze site usage
Enable certain website functions

We share your data with:

Payment processors
Event organizers (when necessary)
Travel service providers
Analytics providers
Marketing platforms

7. Data Security

We protect your data through:

Encryption
Secure servers
Access controls
Regular security updates
Staff training

8. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request data deletion
Opt-out of marketing
Withdraw consent
Export your data

9. Marketing Preferences

You can control your preferences for:

Newsletter subscriptions
WhatsApp communications
Social media interactions
Email marketing

10. Data Retention

We retain your data for:

Active service period
Legal requirements
Financial record keeping
Service improvement
Marketing purposes (with consent)

11. International Data Transfers

We may transfer data internationally for:

Service provision
Data storage
Analytics
Marketing

12. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from children.

13. Changes to Privacy Policy

We may update this policy periodically. Changes will be posted on techno-guide.com.

14. Contact Us

For privacy-related inquiries:
Email: info@techno-guide.com
WhatsApp: +27 72 235 3385

Addres:
57 new eksdale street
de Zoete Inval
Paarl
South Africa
7640

15. Legal Basis

We process personal data in accordance with South African Protection of Personal Information Act (POPIA).